Effective Date: 2026-09-28 Full Human ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
a. Information You Provide to Us
Personal Information: When you create an account, buy tokens, subscribe to our newsletter, or contact us, we collect the information needed for that request, such as your name and email address. Authentication is handled by Neon Auth, payments by Stripe, and newsletter subscriptions by SendGrid. We store token balances, purchase records, and generation records containing report type, status, and timestamps. These records contain no DNA data or report contents.
DNA Data: Selecting a DNA file lets the generator read it locally in your browser. Your DNA file and generated PDFs are never uploaded to or stored on our servers. You choose where to save and whether to share your downloaded reports.
b. Information Collected Automatically
Usage Data: We collect information about your interactions with our website, such as browser types, pages visited, and time spent on pages.
Cookies and Tracking Technologies: We use cookies to improve user experience and analyze website traffic.
2. How We Use Your Information
To manage your account, token purchases, and generation token reservations. DNA analysis and PDF creation happen locally in your browser.
To provide customer support.
To improve our website and services.
To communicate updates, promotional offers, and other information.
To comply with legal obligations.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information:
Local Processing and Secure Connections: DNA analysis and PDF creation run locally on your device. Account and payment communications use secure HTTPS connections.
Limited Access: Access to account and service records is restricted. Our report generator gives us no access to your DNA file or report contents.
Local File Control: We hold no server copies of your DNA file or report to delete. Closing or reloading the page ends the local generation session; your original file and downloaded PDFs remain on your device until you delete them.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Service Providers: Neon provides authentication and account storage, Stripe processes payments, SendGrid manages newsletter subscriptions, and Vercel hosts the website and provides usage analytics. These services do not receive DNA files or generated report contents from the report generator.
Legal Authorities: If required to comply with legal obligations.
5. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Withdraw your consent to process your data at any time.
Opt out of receiving marketing communications.
To exercise these rights, contact us at support@full-human.com.
6. Data Retention
We retain account, purchase, and token usage records only as long as needed to provide the service and meet legal obligations. We do not retain DNA files or generated PDFs. Copies you save on your device remain under your control.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted on this page with the revised effective date. Your continued use of our services after changes indicates your acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: Full Human support@full-human.com